Privacy & Return policy

Effective Date: April 25, 2025

Privacy Policy

At VahStore, your privacy is a priority. This policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our site (www.vahstore.com).

1. Information We Collect

  • Name, billing and shipping address, phone number, email address
  • Payment details (processed securely by Shopify and payment providers)
  • Device info such as IP address, browser type, and pages visited

2. How We Use Your Information

  • To fulfill your orders and process payments
  • To communicate order updates and customer service responses
  • To send marketing emails (if you opt in)
  • To analyze and improve our store experience

3. Sharing Your Information

We do not sell or rent your data. We may share it with:

  • Shopify and our payment/shipping partners for order fulfillment
  • Analytics tools (e.g., Google Analytics)
  • Authorities if required by law

4. Cookies & Tracking

We use cookies to improve user experience. You can control cookies via your browser settings.

5. GDPR & CCPA Rights

  • You can request access, correction, or deletion of your data
  • You can opt out of marketing communications at any time
  • EU and California residents have the right to data portability and restriction of processing

To exercise your rights, email us at support@vahstore.com.

6. Changes to This Policy

This policy may be updated. Any changes will be reflected here with an updated date.

7. Contact Us

If you have questions, contact us at:
Email: support@vahstore.com
Website: www.vahstore.com

Return & Refund Policy

We stand behind the quality of our products. If you're not satisfied with your order, please review our return guidelines below:

1. Eligibility for Return

  • Return request must be submitted within 14 days of receiving the product
  • Item must be unused, in original packaging, and in resellable condition
  • Customized or intimate items are not eligible unless defective

2. How to Request a Return

Email our support team at support@vahstore.com with:

  • Order number
  • Photos of the item (if damaged or defective)
  • Reason for return

3. Refunds

  • Once the return is approved and received by our supplier, we’ll process your refund to the original payment method
  • Processing time may take 5–10 business days depending on your bank

4. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. If you’ve done all of this and still haven’t received your refund, please contact us.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@vahstore.com.

Thank you for shopping with VahStore!